1. Order Cancellation
Any cancellation requests will be accepted before the order is shipped. Please email the order cancellation requests to firstname.lastname@example.org
I have Cancelled my order. When will I get the refund?
If an order is Cancelled before we ship – we can Refund via the payment method you chose while paying. This may take up to 1-5 days to reflect in your account.
2. Delivery and Tracking
We generally dispatch orders within 1-3 working days and aim to deliver your products within 5-7 working days. Deliveries are dependent upon our shipping partners & the location of the delivery. We use the best service providers to deliver your orders quickly and efficiently. You can track your order under “Useful Links - Track your Order” at the bottom of our website. Please use the order number starting with SBN or AWB or shipment ID on the text received by you.
I need my product urgently. Do you offer fast delivery?
In case of any urgency, please do reach out to us at email@example.com so we can review the possibilities to expedite your order.
How Can I track my order?
Once your order is dispatched you will receive an Airway Bill Number (AWB) from the courier partner. You may use this AWB/order number to track your order. You can track your order through the following link https://www.vamaship.co//
3. Order Modifications
Yes, you can change the Shipping order after placing an order and before the product is shipped. Please drop us a mail at firstname.lastname@example.org so we can assist you further.
Can I change my phone number after placing the order?
Yes, you can change your phone number after placing the order. Please drop us a mail at email@example.com so we can assist you further.
Can I add or remove products after placing the order?
Yes, the order can be modified after it is placed and before it is shipped. Please drop us a mail at firstname.lastname@example.org so we can assist you further.
4. Does Sundarbanns have a store I can visit?
5. How can I avail store credit and it is applicable on what all products?
6. Exchange and Return
In the unfortunate event you are not fully satisfied with our product, please send a request to https://sundarbanns.com/apps/return_prime along with pictures of your concerns within 48 hours of receipt of product.
I have created a Return Request. When will the product be picked up?
Once a Return Request is Approved – we will Reverse pick the product. Kindly keep the product ready in its Original state along with Tags for our delivery partner to pick up. Reverse pickup happens in 1-3 days after approval of the request.
I have created a return request. When will I get the refund?
Once a Return Request is Approved – we will book reverse pick up for the returned product. Once the return is picked by our delivery partner and following subsequent quality checks, we will send you store credit within 1-5 days which has no expiration & can also be gifted to anyone.
How can I get refund into my Bank Account?
In an unfortunate event you find any “defect” or “damage” in our product, we will process the Refund into your Bank account after the return process. In any other case, if you wish to get a refund into your bank account, please drop us a mail at email@example.com so we can assist you further.
You will receive an order confirmation after payment has been done through email and text message. Though in case of an unfortunate event that you did not get the confirmation, please email us at firstname.lastname@example.org and we will check the payment status and create a manual order for you so you can receive the order as normal.
How can I pay for my order at Sundarbanns?
We support the following payment options at Sundarbanns:
● Credit Card
● Debit Card
● Cash On Delivery (Available on most Pincodes - barring a few where our partners do not support COD)
● Shopify Secure
● American Express
I want to know about the EMI payment option?
We offer Zest Money for EMI options. You can find this in checkout under Razorpay option. The credit is provided based on the need and your credit rating which can be taken very easily online during checkout!
8. Queries For International Customers
Yes, we do offer International Shipping.
What is the Return process for International Customers?
We, unfortunately, do not have any return & exchange policy for international customers.
9. Do you offer Gift wrapping?
10. Have a Question?